Develop the personal qualities and practical skills that inspire exceptional customer service
Blazing Service™ develops customer service skills, helps increase customer satisfaction, and improves customer retention by combining the best of classroom instruction with easy-to-use, web-based reinforcement tools. Designed to meet the learning needs of customer service providers in high customer-contact organizations, Blazing Service helps employees quickly grasp and apply proven interpersonal and problem-solving techniques to ignite great customer service in your organization.
Gain more satisfied, loyal and committed customers and secure business growth by creating a customer-centric culture within your business.
- Develop interpersonal and problem-solving skills
- Reduce customer defections
- Build long-term customer loyalty
Blazing Service is offered as a facilitated classroom program or a facilitated webinar series. Both programs include post-class reinforcement tools, as well as administrator tracking, management and measurement tools. Your trainers may be certified to deliver either face-to-face classroom or web-conference versions of the program.
| Blazing Service Facilitated Classroom | Blazing Service Webinar Series |
|---|---|
| Facilitated classroom training with post-class, online reinforcement tools | Facilitated webinar training with post-class, online reinforcement tools |
Learn more about the course content.
- The cost of finding a new customer is five times more than the cost of retaining an existing customer
- 68% of customer defections take place because customers feel poorly treated
- Reducing customer defections can boost profits by at least 25% and as much as 85%