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Training System Components:

• Train-the-Trainer
  (2 day certification workshop)
• Focused 3 hour modules
  (23 available)
• Electronic magazine
  (distributed after each training module)
• NetSpeed On The Job^TM
  (web-based action planning worksheets)
• NetSpeed Coach^TM
  (web-based reinforcement, testing, and coaching)

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Clients using NetSpeed Leadership range from small organizations to Fortune 100 companies. To hear about their results, click on the client letters below.

 

	Blistex "I chose NetSpeed Leadership because of its use of a blended learning approach. I wanted a strong leadership training program that would be more than a series of one time classroom events. The web-based online tools were a great way to reinforce the classroom learning and the built-in evaluation tools would give me good feedback on the retention and usage of the skills… I would definitely recommend NetSpeed Leadership to other organizations because we are seeing strong results in our company. We are seeing changes in our managers’ leadership and communication abilities, and this is in no small part because of our experience with NetSpeed Leadership…" more
	F & M Bank "When we checked NetSpeed Leadership’s client references, we received glowing feedback. We selected NetSpeed Leadership because we felt it was clearly the best value for the dollar. The training materials are crisp and contemporary; the content is relevant, and focused. The 23 modules cover most of the management skills we want to address. Our company moves at a very fast pace, so the three-hour modules work really well for our environment… We strongly recommend this program for companies like ours that simply don’t have the resources or time to design a full-fledged leadership skills curriculum on their own…" more
	PEMCO "Prior to NetSpeed Leadership, we really did not have any experience with using elearning reinforcement tools. We have found the various online tools to be very easy to use and great ways to help employees retain and apply the skills and knowledge discovered in the class back to their jobs… If an organization is looking for a clear, systematic approach to leadership and professional skills training and understands the power of a blended approach with great tracking tools, then NetSpeed Leadership is the way to go… " more
	Spheris "During our vendor search, we found that NetSpeed Leadership (NSL) addressed virtually all the critical competencies our supervisory team required. To complement the modules, NSL has created a powerful blended learning approach to building these critical leadership skill sets through observation, practice, feedback, reinforcement and tracking… What ultimately sold us on NSL was their commitment to customize their training curriculum for a Web-based delivery format. NSL’s team worked closely with us to customize and modify their classroom content to work for a real-time, online environment. The support we received from the NSL team gave us exactly what we needed… " more
	Who's Calling "We particularly liked the range of options available (both topics and trainers), the reinforcement tools, and the opportunity to have a consistent training experience. We valued the ability to plan our implementation up front and choose modules tailored to our audience's needs. ...Our participants enjoyed the training design, liked the interactive role-playing and practice, and valued the time to discuss challenging work situations during each class... In addition, I found the web-based tools to be incredibly easy to administer and I regularly checked the website to track the progress of the participants..." more
	Columbia Hospitality "I'm so pleased with the learning design. The discovery learning exercises and activities are well-designed and well-timed. The reinforcement tools are extremely valuable, including the job aid cards summarizing key points, and the online learning components. It's been a pleasure to work with Clay & Associates because you are clearly customer-service oriented. I recommend NetSpeed Leadership to any organization committed to management and leadership development, particularly for new and first-level supervisors...." more
	REI "We are so pleased with the quality of NetSpeed leadership that I wanted to take this opportunity to thank you. When we determined that the online division of REI was growing rapidly and required skill development, we consulted with Clay & Associates Inc. to come up with a practical, dynamic approach to achieve our objective..." more
	Coinstar "I just want you to know how excited we are about the thirteen NetSpeed leadership modules we are using at Coinstar. We were looking for a thorough, comprehensive approach to training our staff and we certainly found it in your training program. We have received consistently positive and enthusiastic responses to the training..." more
	Eddie Bauer "After just launching the third NetSpeed Leadership module, I have to share my enthusiam with you. When we first began exploring this program with you, we were looking at replacing a series we had offered for several years and was considered 'stale' by our associates. I was impressed by the profile of this program..." more
	GTS Drywall Supply Co. "You listened to our needs and responded with customized classes that fit GTS' philosophy and culture. Participants love the opportunities to share real-life experiences, the clarity of the content presented, ...and the fact that the material is not just "textbook" but very practical and related to their job challenges. The classroom exercises...easily tie back to the workplace. I particularly appreciate the follow-up tools: the electronic magazine and the job aid cards..." more
	University of Puget Sound "We'd like to take a moment to thank you for the high quality of the NetSpeed Leadership training series you have helped us implement at the University of Puget Sound... Feedback from participants has been consistently positive with many supervisors reporting that they routinely apply techniques learned in the training sessions with their staff members..." more

A blended learning program for customer service providers

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