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Friday, May 8, 2009
Would You Like Some Feedback?
I have to give a big ole shout out to Dave Ritter at the U.S. Tennis Association. He just completed the Virtual Facilitator Trainer Certification course, along with several of his colleagues at the USTA.
Here's a sampling of the kind of positive feedback we get after this course:
"What a fabulous class it has been! I enjoyed the relevant assignments, wonderful interactivity in the sessions, adn the terrific, sincere work everyone has posted here for all of us to learn from....Thanks, NetSpeed, for providing relevant, fun learning experience.
"Thanks, NetSpeed, for a truly incredible learning experience....I thoroughly enjoyed the journey."
"I am excited to use all of my new tools to successfullly repurpose all of my webinar training opportunities to ensure learning transfer that is timely and measurable."
Dave, bless him, called me after the class ended and asked, "Would you like some feedback?"
I heartily agree to hear what he had to say. And we had a great phone call where he gave me two pages of notes--all suggestions for making the course even better for the next group of participants. I can't tell you how much I appreciated getting his suggestions. Sure, it's great to hear positive feedback. But, in the end, the feedback that really makes a difference allows us to tweak, fiddle with, and improve our courses.
I'm very aware of how much courage and commitment it takes to make that phone call and ask, "Would you like some feedback?" And I'm equally aware of how busy we are all these day--making time to share detailed feedback is a real gift.
So, thank you, Dave!
Posted by Cynthia Clay at 2:59 pm