Over the last 23 years, Cynthia Clay, President of NetSpeed Learning Solutions, has trained, coached, and mentored hundreds of emerging leaders at companies like Blistex, REI, St. Jude Children's Research Hospital, and Valero Energy. Clients in dozens of industries -- from manufacturing, retail, and banking to entertainment, high tech and healthcare -- have benefited from her extensive experience and innovative learning strategies.

Ms. Clay is a recognized expert in the field of integrating classroom and e-learning experiences for the most effective and lasting training results. To capitalize on the power of online technology to enhance and track the classroom learning experience, she developed the NetSpeed Leadership system in 2000. In 2006, the company introduced Blazing Service, an exciting and engaging new customer service training program that also employs the NetSpeed Leadership blended learning systems approach.

Tim Jones is Vice President & General Manager for NetSpeed Learning Solutions. Tim is a veteran senior-level management executive whose extensive knowledge on the subject of leadership effectiveness and team building comes from over 20 years of management in corporate America.

Tim has been with NetSpeed Learning Solutions since 2001 (with a brief detour to explore the work of high tech startups). For much of the past 20+ years, Tim has been responsible for directing the sales and marketing operations at companies in the publishing, high tech and Internet sectors. He has trained, coached, and mentored several hundred employees and managers in these fast-paced organizations.

Tim is a past President of Sales & Marketing Executives (SME) of Seattle, and past Chairman of The Distinguished Sales & Marketing Awards of Puget Sound. He holds a BA degree in Communications from the University of Virginia, as well as an MBA in Marketing and a Juris Doctor from Ohio State University.

Leo Brodie designed and built the functionality of the NetSpeed Leadership and Blazing Service web sites and Learning Management Center. He is responsible for software development projects and integration with third-party software applications.

Leo has been active in software development as a programmer, writer, analyst, and manager since 1980, and has written three books on computer programming. Leo holds a BA degree from UCLA, and previously worked for Microsoft, RealNetworks, and CapitalStream, Inc.

Brant Blumstein has over 20 years' experience delivering dynamic training, group facilitation, teaching and organizational effectiveness consulting in a diverse range of private, public, and non-profit organizations. He helps clients achieve their organizational goals through effective planning of their training efforts, and the development of employees in leadership, teamwork, communication and customer service skills.

Brant brings passion, insight and a collaborative approach to his work with individuals and organizations. Most recently, Brant was the Coach/Regional Training Manager at AchieveGlobal, responsible for hiring, developing, and managing a team of training consultants across 10 states. He holds a Masters of Arts degree in English from Boston University, and a BA from Clark University.

2007 Consultant Partner of the Year. Marianne brings a 20-year career with a proven track record of success in sales, customer service, and small business management. Her career has spanned from working with fast-growing small businesses to large global corporations primarily in the telecommunications sector, including AT&T, MCI, and Level 3 Communications. She has served on sales advisory boards within several organizations to analyze and provide feedback on: sales management software, revenue retention strategies, service level agreements, and commission planning sessions. Having received numerous awards and recognition during her career, the core of her success is always her passion and dedication to helping others succeed. Her genuine caring and understanding for her clients' needs has earned her their loyalty.

Marianne is a native of Dallas, Texas, a graduate of the University of Texas, holding a BS degree in Business Administration, with an emphasis in Finance. She has made Washington, D.C. her home for the past 7 years.

Marilou has joined Net Speed Learning Solutions as Regional Sales Director. Prior to joining Net Speed Marilou held a number of executive level management positions in Sales and Marketing spanning 20+ years, primarily in the telecommunications and finance industries, including AT&T, Verizon and Williams Communications. Marilou has significant expertise in strategic planning, sales and marketing, personnel and program development.

Marilou has developed and delivered training curriculum for companies ranging from small business to Fortune 500 organizations. Throughout her career Marilou has successfully recruited and developed personnel at all levels of management within these companies to enable success through coaching and leadership development.

Marilou has a B.S. degree from the University of Missouri and has completed numerous management, sales and technical courses and certifications.

After moving here in 2000 from the South, Lisa Gallo has enjoyed making the Pacific Northwest her home. She has spent most of her professional career in theatre, television, film, commercial, print, and industrial video performance.

Her Bachelor's degree in elementary education has expanded her almost 25 years of teaching experience and working in the arts by instructing in almost every major children's theatre company in each city she has lived in, Seattle included. She also taught numerous styles of dance and acrobats at her own dance studio for five years, shared playwriting skills in the Czech Republic with high school students from 22 different countries, toured with numerous theatre companies, including a year with the world's largest children's theatre company, Missoula Children's Theatre and was a professional storyteller for Scholastic Books.

Lisa is happy to make the career transition into a fast-paced, highly interactive office. All of the skills she has cultivated are being used to the utmost capability as NetSpeed Learning Solutions Client Services Manager.

Elaine has more than 20 years of administrative support and management experience. She has worked in benefits administration, health care, and the legal field.

Her diverse work experience includes developing and implementing employee training programs, working with children with developmental disabilities, writing informational brochures on specific disabilities and disorders, and working with law enforcement agencies to prosecute mortgage fraud.

Jim Hopkins is the President of JK Hopkins Consulting, and is committed to Building Leaders and Empowering People through all of his professional activities.

Jim specializes in helping management create a sense of urgency within their organizations to concentrate on the strategic aspect of the learning function. He partners with companies that want to focus on increasing productivity and retention of their staff members.

Jim started his career in retail banking, before finding a home in the learning development profession some 18 years ago. He went on to become the Chief Learning Officer for one of the country's largest mortgage lending banks implementing all phases of a learning environment.

Jim holds a M.B.A. along with Certifications in Performance Consulting, Instructional Design, and Training Needs Analysis.

Tonya was NetSpeed's first client while heading the Training & Development Department at REI. Her team partnered with NetSpeed to design modules that achieved REI's strategic goal of quickly developing and leveraging leadership at all levels, resulting in improved individual and organizational effectiveness.

Now an active consultant, Tonya brings hands-on experience gained through engagements with companies such as American Express, General Electric, E*Trade, REI, Expedia, AAA, PEMCO, Cascade Drilling, and other entrepreneurial enterprises and projects. As VP of Training and Development at GE she acquired Six Sigma methodology and tools and has incorporated these disciplines to help clients maximize their own opportunities to achieve business objectives.

Tonya has extensive experience coaching, training and developing individuals and teams; implementing effective solutions and processes with measurable results.

Mimi Banta is a skilled facilitator and organization development consultant with over twenty years of experience. Her consulting practice offers a full service approach that assists organizations in defining vision and purpose, implementing strategic initiatives, coaching executives, and determining training plans that achieve new levels of employee performance.

Mimi's educational background is in Psychology and Adult Education. She has published research in the Personality and Social Psychology bulletin and has national speaking experience on the importance of line management's involvement in Human Resource Development.

In addition to Netspeed Leadership, she uses a variety of organizational consulting tools to help her clients reach their objectives.

Beth is a Senior Facilitator and Assessment Consultant for CRG ASSOCIATES, a full-service training and consulting firm. She is a professional Leadership, Sales and Sales Management Facilitator and brings over 20 years of experience working with corporate and business leaders to achieve performance results and professional fulfillment.

With expertise in business and human resources development, Beth has served effectively in a variety of roles: facilitator, trainer, master trainer, consultant, manager of training & development function, and media and publications sales manager. She strives to increase the effectiveness of leadership teams through training focused on skills development and changing of behavior.

Beth earned her Masters in Education Degree from Boston University and her Bachelor of Arts from the College of William and Mary, in Virginia.

Robert's absolute passion is purposeful improvement, in government, the private sector, and in individuals. As a leadership coach, he is now in phase III of a lifelong journey in living out that passion. Phase I involved a career working to improve the Federal government. Phase II was developing, delivering, and selling training as a dean at the Graduate School, USDA, the largest provider of Federal training.

Because of the rapidly changing work environment, Robert believes deeply that significant efforts must go into enhancing current leaders and developing new ones. Leadership as a focus of his coaching is also a result of his seeing that organizations do not achieve results-producing performance without excellent leadership at every organizational level, top to bottom. Robert coaches by listening intuitively, and totally understanding the areas being addressed. He earned his Certified Empowerment Coach and his Accredited Energy Leadership certifications from iPEC Coaching.

Jackie Galleano is founder and president of The Training Depot, a training and development company established in 1997 to help businesses with the assessment of learning needs, design of effective training and organizational solutions, development, delivery and evaluation. Her clients describe her as a seasoned facilitator, operationally savvy, who works in the real world arena and has an ability to link learning, skills and application to a company's business objectives. Jackie believes that working with a company to understand its business culture is critical to designing and developing the skills and systems that work.

Jackie specializes in the areas of leadership, supervision, teambuilding, and customer service. She is certified in many nationally known training systems, and has been an adjunct professor in California, Nevada, and Texas.

Chris is President and Founder of CRG ASSOCIATES, a full-service training and consulting firm that is dedicated to delivering quality, customer-focused service. With nearly three decades of experience in the learning field, Chris blends a unique combination of teaching, training, consulting and managing skills to most effectively serve and support her clients.

Known for her ability to develop and maintain long-term relationships with both clients and colleagues, Chris has extensive experience in the financial services, property management and insurance industries. She also worked for the former Zenger-Miller and AchieveGlobal organizations as a senior training performance consultant.

Chris holds a Bachelor of Arts Degree in Education from the University of Massachusetts at Amherst, and a Master's Degree in Human Resource Education from Boston University.

Performing in various sales and sales management roles for more than 20 years in the security, software-as-a-service (SaaS), and workforce solutions industries, Kathy has developed business solutions for companies such as Toys-R-Us, Tyco, and Walt Disney Corporation. Kathy's passion for organizational and human development led her to study business coaching at the International Federation of Professional Coaches and Mentors in South Africa and spent four years as a business coach and speaker in the US and South Africa.

Kathy received her B.A. in Organizational Management from Ashford University. She is currently pursuing a Master's in Organizational Management with specialization in Human Resources Management at Ashford, focusing her research on organizational and human learning and performance improvement. Kathy is a member of the American Society for Training and Development (ASTD) and has received ASTD certification in Human Performance Improvement (HPI).

Bernice Johnston founded Milestone Unlimited, Inc., an Oregon based training and consulting company in 1978. She works with organizations to improve productivity, profitability, customer loyalty, and employee retention. Clients say, "Bernice helps us get where we want to go in spite of ourselves." She focuses on supervisor and management leadership because research demonstrates an organization's success depends on the quality of leadership experienced by the front-line employee.

Complementing her OD expertise is her expertise in customer service issues: she is the author of Real World Customer Service -- What to Really Say When the Customer Complains. Her background as a child abuse investigator and specialized training in interpersonal communication skills makes her especially adept in dealing with conflict, mediation challenges, and facilitating meetings that require tough decisions.

As an executive coach, presenter, and trainer, Dan has been serving individuals and organizations nationwide since 1991. As a professional certified coach, his focus is helping leaders to become more effective in creating results that matter for themselves and for their organizations.

He is proud to have been a member of the International Coach Federation's language committee, which created the definition of what professional coaching is today. He has been interviewed about coaching by news and business publications including Inc. Magazine and The Seattle Times. Learn more at: www.ResultsThatMatter.com.

Besides representing NetSpeed Leadership's products and services, Dan is the co-producer of much of the professional development content that you will find on NetSpeed Fast Tracks, the company's innovative and cost-saving web-based learning platform.

Diane Kubal is founder of Fulcrum Network, a talent brokerage firm filling corporate needs with top consulting talent. Fulcrum has a database of over 2300 independent consultants and boutique firms for training, executive coaching and strategic HR projects. Diane holds a Master of Science degree in Organization Development from Loyola University and a Bachelor of Arts degree in Applied Behavioral Science from National Louis University.

Diane is writing the book, Talent Circles: Discover What You Do Best and Why. The book offers a ground-breaking model called the "Inner Circles" that enables you to live a life that aligns with "who you are." Her powerful tool will benefit individuals and companies in the areas of Career Development, Hiring/Selection, Career Transition, Performance Management, and Leadership Development.

Michelle coaches clients to experience the benefits of peak performance by shifting and reframing outdated attitudes, behaviors and paradigms. She typically addresses core competencies such as creativity, conflict, communication, leadership and teamwork. Her straightforward, non-judgmental approach quickly gets to the heart of the matter.

During her 20 years working with non-profits and private corporations, Michelle has led and facilitated a wide variety of teams. She brings a fresh and innovative approach drawing on her Doctorate in Vocal Performance from The Catholic University of America. Michelle earned her Certified Empowerment Coach and Accredited Energy Leadership certifications from iPEC Coaching. She is certified to administer, interpret and debrief the Myers-Briggs, FIRO-B and Energy Leadership assessments and earned her Associate Certified Coach credential through the International Coach Federation.

Patricia Luzi founded ISIS Inc. in 1992 to revolutionize the corporate training experience. Her goal and her success are allowing her students to accomplish their work with confidence. She has a knack for distilling complex information into easy to digest concepts and procedures. Patricia has over twenty years experience as a trainer, facilitator, instructional designer, technical writer, and editor.

Patricia holds the following degree and certifications: BS, Psychology, University of Illinois, Certification in Positive Psychology for Career / Life Coaching, San Francisco State University, PMP Certification, PMI Institute (Project Management), Certifications in Sales, Management, and Time Management; Dale Carnegie Institute.

Certified Consultant Partner and Distributor for NetSpeed Learning Solutions, Everything DiSC; Inscape Publishing and Emotional Intelligence.

Donna Nunn, born in Canada, is a management trainer and coach with many years experience working in the public and private sector both in the United States and Europe. She has had impressive results with poor performing organizations where she has worked with senior and middle managers to increase management effectiveness through upgrading skills in conflict resolution, team building, managing performance, customer services, organizational development and managing change.

Donna graduated in Business Management and Communications and her early work amongst health professionals and in industrial rehabilitation gives her a unique insight into accelerated learning, managing behaviour, improving performance and helping people cope more effectively with stress and change in the workplace.

Elizabeth Obih-Frank brings 20+ years experience and both an international and diverse background in real estate sales/management, academia, and corporate training/program facilitation to NetSpeed Learning. Elizabeth views herself as internationalist, having grown up on three continents.

With a B.A. and two Master's degrees from Columbia University, Elizabeth spent many years teaching Political Science/Women's Studies and Literature in the City University of New York system. She also served as a Certified Facilitator for the Anti-Defamation League's, A World of Difference program, introducing diversity-training programs and conflict resolution skills to school administrators and students throughout the greater New York area.

Elizabeth's background includes extensive experience in sales, sales consulting and B2B marketing. Most recently, Elizabeth founded a change management, motivational training and creative consulting firm - The Reflect Group and is an active supporter of the American Heart Association and her local Westchester County AHA Leadership Circle. Her interests in learning and teaching inform her work as a program developer/administrator and training specialist.

Based in Singapore (Asia), Beng Soon was a Human Resource practitioner for 15 years, with varied experiences in the public sector, education institutions and more recently, with multi-national companies in the aerospace and shipping industries. As an internal trainer and facilitator, he had played key role in the development of people resources in the organizations he worked for, including the development of leadership and managerial talents.

Beng Soon holds a Bachelor of Arts degree from the National University of Singapore, and a Graduate Diploma in Human Resource Management. He received his Executive MBA from the University of Queensland, Australia. As a certified professional trainer (IPMA, UK) and a trained coach in his own practice, he continues to be passionate about helping organizations improve business results by developing their people resources.

Paul Perez is a native of Guam. He graduated from the University of Notre Dame on a Navy ROTC scholarship. From there, Paul completed flight training, earning his Naval Flight Officer wings. He was selected as a Naval Flight Officer in the in the P-3 Orion aircraft, homeported in Mountainview, California. After a successful four year tour, Paul moved to Seattle, where he shifted careers into executive recruiting for the Navy. He remained in the realm of career coaching, mentorship, training and executive recruiting, retiring in September 2008. He has been consulting and learning everything he can about executive and professional coaching, training, and adult learning methodologies and practices.

Paul is pursuing an MS in Management with a concentration in Organizational Behavior and Executive and Professional Coaching at UT Dallas School of Management. He recently started a coaching and leadership training company called, Accelerated Breakthrough Coaching.

For more than 20 years, Yvonne has been helping leaders identify and develop key strengths that help them achieve success through higher performance levels. She is a seasoned coach, consultant, and facilitator specializing in leadership development, team and culture assessment, team building, and change management.

With a results-oriented focus, Yvonne offers her clients a global perspective and extensive experience as a general business manager working with diverse cultures in leading multi-national organizations through successful start-up and operations. Prior to joining Waldron & Company (a full service human resources consulting firm) as the Arizona Practice Leader, Yvonne was a Global GM with P&L accountability.

Yvonne completed the executive Global Leadership program at Thunderbird, The Garvin School of International Management and certification in various assessment tools. Her undergraduate major was in Business Administration with emphasis on organizational design and development. Yvonne is multi-lingual.

Lynda Silsbee, B.A., specializes in human performance improvement, leadership and team development, performance management systems and process improvement. Her diverse industry experience includes 21 years working with companies like Nordstrom, Genie Industries and Vulcan Northwest.

Lynda is on the board of the Society of Human Resource Management--Seattle, is a certified Senior Professional in Human Resources and serves as an adjunct faculty member of Seattle Pacific University in the Human Performance Improvement program. She is a gifted and natural human developer who keeps an eye on the strategic mission of her clients, while empathizing with employee needs.

Amanda Spraker, BA, SPHR specializes in organizational effectiveness and human resources leadership, process improvement and leadership and team development. Her background includes over 10 years as a leader in the life sciences, healthcare, and high technology fields. Additionally Amanda has lived and worked internationally supporting small business development efforts for women-owned businesses and leading skill-building training.

Amanda is a certified Senior Professional in Human Resources, and served on the executive board of the Society of Human Resources Management in Seattle. She brings expertise and ability designing systems, processes and teams that move organizations quickly and efficiently towards their goals. Her approach of building diverse cultures of leaders that can move nimbly with the ability to self reflect and improve, is a critical component of the changing needs and demands of any organization.

2005 NetSpeed Leadership 1st Consultant Partner of the Year. Byron Steele's extensive experience, expertise and education in consulting, implementation and delivery of training systems have benefited clients both focusing on business driven results involving leadership, teams, quality, strategic process management, customer service and sales.

Byron excels in supporting clients across both private and public sectors, including domestic and international clients, ranging from the executive level to the front line. His "hands on" experience expands many verticals within the Fortune 500 companies.

For the past 25 years, Byron's passion is described this way: "At the end of the day -- it's all about results and relationships."

Mark is founder of TVCG, an organizational advisory services firm and developer of Selection Protocol, a proprietary approach for key talent selection in academic medicine. With over 20 years in the talent development field, Mark is known for his dynamic delivery style and ability to lead very engaging initiatives producing giant leaps in performance at the individual, team and organizational levels.

Mark's clients benefit from his insights in many business sectors including food service, oil & gas, technology, accounting, insurance, and academic medicine. As well, he is a recognized leader in the areas of behavioral interviewing and executive profiling. He holds a Master's degree in Public Policy and Management from The Ohio State University and has numerous certifications in various training platforms and assessment tools.

2006 NetSpeed Leadership Consultant Partner of the Year Kate Williams helps organizations, teams, and individuals improve their performance through growing cultures and designing systems to develop leaders and managers. Kate has experience in a variety public and private sectors: technology, retail, government, higher education, healthcare and other human services.

Kate's consulting practice aims to work alongside clients to develop their workforce in ways that align with the organization's vision, mission, strategies, and goals. To the degree possible, Kate is committed to engaging the organization's workforce in planning and execution-and-engaging all in training and development activities with objectives tied to organizational needs and goals.

Kate has a BA in Education and an MA in Organizational Psychology, both with an emphasis on adult and organizational learning.

Carol Anthony is an organization development specialist with over 20 years consulting and training experience. Carol works with clients around organizational change initiatives, leadership development and performance management systems. She has an undergraduate degree from the University of Michigan, and a M.S. in Organization Development from George Williams College.

Carol has extensive experience in providing training and education at the executive, middle and supervisory levels of management, and specializes in group and team facilitation. She has worked in a variety of industries across the U.S., including manufacturing, healthcare, pharmaceuticals, telecommunications and high technology. Carol has held adjunct faculty positions at Illinois Benedictine and St. Francis Universities, and she has extensive experience in the design and facilitation of experiential-based workshops in the areas of team building, as well as leadership and supervisory training.

Frumi is an experienced business advisor, mentor and leadership coach. She works with senior leaders and their teams to facilitate their ability to leverage their strengths, address critical developmental challenges, manage conflict and achieve results in their business and organizational objectives.

Frumi has had a distinguished career history as an entrepreneur and financial executive. Her experience and expertise as both a CEO and a CFO provides responsive and collaborative support to executives in a wide array of companies and industries, including manufacturing, service industries and direct marketing. It is this unique blend of practical, theoretical and communications/strategic skills that makes the work Frumi does unique among business advisors and coaches.

Elys assists organizations internationally in maintaining a competitive edge through the development of their workforce. Her professional experience includes training facilitation, program design, trainer coaching and development and training implementation consulting. She thrives on the constant challenge of making information come alive and continually strives for new and creative ways of conveying ideas, knowledge and content.

With more than 20 years experience, Elys has been highly praised for the ease with which she builds rapport and trust, her ability to identify client needs, facilitating strategic planning and implementation planning, support through coaching and mentoring, comfort with ambiguity, and expertise in working with culturally diverse populations.

Elys earned an M.A. degree in Organization Development and a B.A. degree in Human Resource Development.

Louise is the Principal of Carnachan Associates, a training and retreat facilitation consulting firm, and the President of Kendal Enterprises LLC, a video production company that produced the video Give Me Space on the topic of conflict in the workplace. Louise assists others in identifying and fostering their unique contributions to increase innovation, work satisfaction and productivity. She believes that people learn best when they are engaged and having fun, so she utilizes her improvisational theater background to design interactive exercises and inject humor into her work.

Prior to opening her own business in 1987, Louise worked in training positions with Boeing Commercial Airplanes, Overlake Hospital Medical Center and the University of Washington. She holds a bachelors of psychology and a masters of social work.

Jennifer Cave-Smith is president of JCS Training & Consulting Services; a full service professional development and human resource consulting company. Jennifer has been described as, "an asset to any company as she considers herself a partner in their quest for success." Prior to starting her own company, Jennifer spent many years developing and delivering internal professional development programs in the hospitality, homebuilding, and manufacturing industries. She has facilitated many workshops in customer service, supervisory skills, leadership development, change management, behavioral interviewing, safety, and communication.

Jennifer holds a Master of Science degree in Human Resource Development, a Bachelor of Arts degree in Speech Communication and is certified as a Senior Professional in Human Resources. She also volunteers with Girl Scouts of America interviewing potential volunteers.

Helene Cho is a dynamic facilitator with over 20 years of experience in organizational and leadership development. After 11 years of serving in various leadership positions in the financial industry, she joined the international consulting firm of Drake Beam Morin, Inc. as a Vice President.

For the past eight years, she has specialized in leadership, conflict resolution, and emotional intelligence training. A native of South Korea, she has also lived and worked in Africa, Europe, and Asia.

Mary Davis has more than 20 years experience designing and implementing leadership development programs in public transportation, higher education and health care. Since 1995, she has been the president/CEO of McGlothin Davis, Inc., an organization development and worksite wellness consulting firm.

Mary's expertise in designing bottom-line oriented interventions that focus on building organizational capacity is respected nationwide. She has conducted team building and executive coaching, and designed innovative mentoring and training programs for diverse employers.

Mary holds MS (Nursing) and PhD (Educational Psychological Studies) degrees from the University of Colorado and a BS Degree (Nursing) from Prairie View A&M University in Texas. She is a registered nurse in Colorado and certified workplace health promotion director health and wellness coach.

Lesa Deeker has twenty years of experience in the fields of human resource development and employee communication in the pharmaceutical, telecom, and broadcast industries. During her career in the Fortune 100, she was responsible for program development and implementation of corporate-wide initiatives designed to build high-performance cultures. She has extensive experience training workshops in leadership skills, interpersonal communication, presentation skills, performance management, coaching, and internal consulting. Her experience also includes leadership strategy development, performance management program implementation, team development, and change management consulting.

Lesa holds a Bachelor of Science in Industrial Relations from the University of North Carolina at Chapel Hill. She is a member of ASTD and SHRM.

Randy is an experienced and innovative management and training consultant with expertise in the areas of sales and leadership development, performance coaching and consulting, process improvement, manager and trainer development and career and organizational transitions.

He has personally instructed to over 5000 people in university, government and corporate environments in several countries, and spoken at several international conferences on career development and transition issues.

Randy has consulted with organizations as diverse as: Adobe, Air Canada, Bank of Bermuda, B.C. Government, British Telecom, Capital One, Intel, Pfizer, Microsoft, Nordstrom, Sun Life Financial, The Limited, Yale University and Priority Management Australia. He is a Certified Human Resource Planner (CHRP) and Certified Technical Trainer (CTT). He earned a B.A in Translation and Interpretation from the University of Ottawa as well as a Masters degree in Management and Adult Education from Norwich University in Vermont.

Nancy Duling is a training professional with over 20 years experience in the training and development field. Tired of attending boring lectures and experiencing near "death by PowerPoint," Nancy set out to do something different.

Since joining the training profession, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica. Her partial client list includes Bank of America, 24 Hour Fitness, BevMo! and Mercury Insurance.

Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Supervisory Skills, Behavioral Interviewing, Presentation Skills and Leadership. Known for her upbeat approach and easy-going style, Nancy has built her consulting practice primarily on referrals and repeat business. Nancy's key to success is to keep the content practical, the learner engaged and the environment fun.

Joan brings her extensive experience in training and development to the NetSpeed Leadership team. She helps organizations be more effective in planning training efforts, using effective communications, conducting successful meetings, and building teamwork for clients including Apple, Citibank, Estee Lauder, Itochu and Pactiv.

Prior to starting her consulting practice in 1988, Joan was employed as an Organization Development Manager for Levi Strauss & Co., Wells Fargo Bank, and Chicago Title. As a Training Consultant with Zenger Miller she helped customers in facilitating training implementations, training new trainers, and conducting senior-level orientation sessions. While living in Tokyo for five years she developed a specialty for working with culturally diverse groups. Joan holds a B.S. in Human Ecology Education, and an M.A. in Education from Michigan State University.

Lenore Erickson has over 20 years of human resource experience and has worked with clients in organization design, training and development, strategic human resources planning, developing leaders, assessing individual and group performance, team development and change management. She partners with clients to deliver custom and practical solutions to their human resources challenges.

Prior to establishing her consulting practice, her most recent corporate experience was with Kraft Foods, where she held several senior level human resources positions during her thirteen-year tenure. Lenore's consulting engagements have been in a variety of industries including consumer products, healthcare, education, not-for-profit and distribution.

Lenore holds a Master of Science degree in Industrial Relations from Loyola University of Chicago and a Bachelor of Arts degree in Business from St. Xavier University of Chicago. She is a certified senior Human Resources professional (SPHR).

Kelly Francis, based in Bermuda, brings 18 years experience to the human resource and organizational change management industry. In November 2000, she launched Performance Solutions Limited, a full service human resource consulting firm. Prior to that, Kelly held the position of Manager, People AdvantEDGE at Ernst & Young, where she was responsible for the launch and management of their human resource consulting practice. Upon returning to Bermuda in 1994, Kelly held positions at BTC, where she served as Director of Staff Development, and at BDC Limited as Human Resource Manager.

Kelly received her Masters of Science in Industrial and Organizational Psychology from Stevens Institute of Technology in New Jersey, and earned her Bachelor of Arts at Boston College. She is a member of SHRM and the American Management Association (AMA).

Mary S. Held is President of Mary Held & Associates, a management consulting firm that specializes in helping the leaders of organizations make the most of their workforce to drive competitive advantage and organizational growth. Mary is a nationally recognized business consultant with senior leadership team experience in Fortune 100 and Fortune 1000 organizations.

Mary has over 20 years of successful experience in management and human resource development, and her expertise includes leadership development, performance management, team development, coaching and training. Mary holds a Masters Degree in human resource development from The Ohio State University.

Representative clients include Abbott Laboratories, Nationwide, OhioHealth, OCLC Online Computer Library Center, American Electric Power and the School Employees Retirement System of Ohio.

In 20 years as an advisor and practitioner in the workplace communication field, Sue Johnston has counselled executives and managers on their personal communication styles and formal strategies. As Head Coach of It's Understood Communication, she helps clients develop techniques to improve their relationships in business and in life.

She has worked on major change initiatives in the Canadian banking industry, developing employee communication and corporate learning programs to support organizational transformation. She's also handled communication for non-profit and government agencies in Bermuda.

Sue has a degree in sociology/psychology and an MBA in communication management. She is an Accredited Business Communicator and an examiner for the International Association of Business Communicators and an IAC Certified Coach.

Based in Waterloo, Ontario, near Toronto, Canada, Sue writes and speaks about workplace communication.

Cynthia Kivland, President, CareeePerformanceStrategies is an accomplished consultant and coach with over 18 years implementing performance and career solutions aligned with business outcomes. She is recognized for her consultative relationship, leadership and facilitation skills. along with her expertise in assessments and emotional intelligence. She has established development partnerships with Fortune 100, non-profits, foundations, university and government clients to develop leaders and teams that get results. Her philosophy is to align career passions and natural talents with performance tasks to achieve business and professional outcomes.

Cynthia has a BS, University of Illinois and M.Ed., Northern Illinois University. She is a mentor for Menttium, Faculty Lake Forest Graduate School Management, teaches an EQ Career Strategist certification and is completing her book " From Smart to Smarter- Employability Skills for the Global Economy. She is a Master Career Counselor, Coachville Graduate and master Career Development Trainer and Coach.

Mary Ann Kmetyk is a trainer and consultant with over 25 years experience providing skills assessment, and design, development, conduct and evaluation of training programs. She specializes in leadership development, performance management, team implementation, and effective human resource practices. She has an undergraduate degree from Chatham College and an MS in Applied Behavioral Science from Johns Hopkins University.

Her experience includes conducting training for first level and mid level managers in supervisory skills, coaching, team facilitation, and effective human resource practices. She has worked in a wide range of industries including manufacturing, applied research, engineering and technology, health care, government, and non-profits. She also conducts train-the-trainer programs and presentation skills training for in house training professionals.

Lisa Koss is founder and CEO of International Advantage -- Leading Across Cultures, a consulting and training firm that has delivered leadership and communication strategies in cross-cultural environments in the United States, Europe and Latin America since 1992. Lisa was recognized in the Phoenix's premier business newspaper, the Phoenix Business Journal in March 2004 as one of five "Women To Watch." Lisa was selected twice as a top Management Consultant in the same newspaper, and was featured in the publication as a cross-cultural communication specialist.

Her clients typically have employees or clients from different cultures, and have a need to effectively lead and communicate across corporate and national cultures. Lisa speaks Spanish, French, English and intermediate Russian.

Bruce has extensive experience in training, development and consulting on a wide variety of topics including managerial skills, sales and sales management, communication, interpersonal relationships, customer relations, and team-building. He has developed corporate-wide programs, including performance appraisals, employee involvement strategies, and management development systems. He has helped executives and managers increase both individual and organizational effectiveness.

Prior to founding the management consulting firm, InnerChange, Incorporated, Bruce served as Corporate Director of Training and Development for Hyatt Hotels Corporation, Corporate Manager of Training and Development for Helene Curtis Industries, and worked as a Training Consultant for Abbott Laboratories and Organizational Consultants, Inc. In addition to this corporate experience, Bruce served on the adjunct graduate faculty in Management and Organizational Behavior at Benedictine University.

Jeff Salters is the founder and President of Development Quest, LLC. His services are dedicated to helping clients achieve career success and to reach their full potential. Jeff has over 15 years of experience in professional and leadership development, training, organizational development and business ethics.

Jeff has delivered consulting and training services for firms such as Booz Allen Hamilton, Arthur Andersen and Accenture. He served as Assistant Director of the Graduate Career Management Center at the University of Maryland, providing MBA students with career coaching and strategic planning assistance.

Jeff has delivered training on subjects such as effective presentations, business writing, interpersonal skills, consulting skills, customer service and change management for Fortune 500 companies and numerous federal agencies.

Jeff holds an MBA in Organizational Behavior and Development from the George Washington University and a bachelor's degree in Business Administration from Howard University.

Pamela Simons, a Walden University MBA graduate, completed Business Management studies with a concentration in Knowledge and Learning Management. She also holds Diplomas in Professional Microcomputer Technology, Paralegal Studies, Fashion Management, and Certificates in Instructing the Adult and Labour Studies.

Pamela is CEO / Learning Consultant with Bermuda Learning Solutions Ltd. and operates in both Bermuda and Canada. BLS provides a wide range of learning solutions and collaborates with other learning associates in Bermuda. Pamela personally delivers motivational, leadership, team-skills, change, sales, service, technology and personal effectiveness programs.

Pamela and her virtual associates have worked in USA, Canada, Caribbean, UK and Bermuda. Her experience outside of North America has provided her with a strong understanding of global business needs and corporate learning as a strategy.

Janet Spadola, MA, CLC is an experienced certified trainer, coach and consultant who works with individuals and organizations from a variety of industries and sectors to meet challenges related to leadership development, performance improvement, transition and change, communication skills, management styles, team building and conflict resolution.

After successful positions with Apple Computer, Raytheon and other high-tech companies, Janet founded THE JAS GROUP, INC a coaching/training/consulting corporation. An enthusiastic and creative partner, Janet combines an academic background in psychology and education with firsthand experience in business, government and sales management.

Janet received an MA in Psychology from Marymount University, an MA in Teaching from George Washington University and a BA from Le Moyne College. She is also an active member of The American Society for Training and Development (ASTD) and The International Coach Federation (ICF).

Sandra Starr is a multifaceted consultant and facilitator experienced in implementing effective training curriculum, sales programs, and marketing campaigns. She has a reputation for bringing a consultative and supportive process to the client. Organizations are transformed by uncovering opportunities and customizing solutions tailored to their needs and expectations.

With extensive experience in partnering with Fortune 300 companies as well as start up entrepreneurs, Sandra has developed an enlightened and adaptable approach to training. Sandra is an expert in creatively structuring programs that optimize business development.

Sandra has her own firm, advising and consulting businesses aspiring to success through strategic market positioning. This is accomplished by building awareness and confidence of the soft skills that are the foundation for success -- communication, leadership, customer service, and product/service branding.

Patsy Svare, Founder and Managing Director of The Chatfield Group LLC, provides comprehensive Human Resources consulting to help clients improve organizational and leadership effectiveness. As a key element of her services, Patsy coaches client executives on strategic people development and helps client organizations tailor their training and development offerings to most effectively address business needs. Her clients include organizations of all sizes, ranging across numerous industries.

A graduate of Michigan State University, Patsy completed a B.S. in Human Ecology and an M.S.W focusing on individual, group and system-wide assessment and development. She is certified by the Society for Human Resource Management as a Senior Professional in Human Resources (SPHR), and by NetSpeed Leadership as a Master Trainer.