Dazzle your Customers with Blazing Service

Complimentary Webinar
Date: Tuesday, November 15, 2011
Time: 1pm Eastern / Noon Central / 10am Pacific
Duration: One hour

Presenter: Cynthia Clay
President, Netspeed Learning Solutions

Why is Great Customer Service So Important?

• Reducing customer defections increases revenues by 25 to 85%.
• It can cost five times more to buy new customers than retain existing ones.
• 68% of customer defection takes place because customers feel poorly treated.
• In 73% of cases, the organization made no attempt to persuade dissatisfied customers to stay, even though 35% said that a simple apology would have prevented them from moving to the competition.

What You Will Learn in this Web Presentation

Over the course of 60 minutes, you will learn how to:

• Develop the interpersonal and problem-solving skills of your customer service providers
• Maximize learning transfer, retention and application with Blazing Coach and Blazing Service At Work
• Apply practical tools for reducing customer defections
• Bring Blazing Service to your organization

Who Should Attend?

• Training Managers and Directors
• Directors of Organizational or Employee Development
• Customer Service Managers, Call Center Managers or anyone involved in managing a customer service or sales organization
• Sales Managers or anyone who manages an inside sales call center
• Anyone who is concerned about improving the quality of customer service (external or internal) within their organization

About Blazing Service

Blazing Service is an innovative training program created by NetSpeed Learning Solutions to develop the skills and abilities of frontline customer service providers. Designed using the same blended learning methodology that has made NetSpeed Leadership so successful, Blazing Service is a dynamic, interactive training program that promises to ignite great customer service in your organization. If you want to ensure that your organization's customers are dazzled, loyal and committed, choose Blazing Service.

Learn more »

Who Needs Blazing Service?

Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates – anyone who delivers a product or service involving customer contact.

Preview our training materials

Select any two topics and a preview of the program materials will be emailed to you within 24 hours. Learn more »

Blazing Service Modules

Module 1: Blazing the Service Path
Module 2: Thinking Like Your Customer
Module 3: Winning Customer Hearts and Minds

Module 4: Solving Customer Problems
Module 5: Handling the Heat
Module 6: Fixing the Systems

Learn more »

About NetSpeed Learning Solutions

We partner with successful organizations that are committed to their employees' success. Our clients choose to:

• Develop the skills of their managers, supervisors, professionals, and customer service providers
• Rapidly launch blended learning solutions that get results
• Deliver customized learning solutions that say "built here"
• Implement cutting-edge learning tools with our consulting expertise

About the Presenter

Cynthia Clay, President/CEO of NetSpeed Learning Solutions, is passionate about offering cutting-edge learning tools that really work.

2001 -- Led the company to develop and introduce the NetSpeed Leadership® training program
2006 -- Launched Blazing Service™, a blended customer service training program
2007 -- Created and launched NetSpeed Fast Tracks™, an integrated learning solution and social media platform for just-in-time learning
2009 -- Introduced the Virtual Facilitator Trainer Certification™ program for web conference training delivery
2009 -- Wrote Great Webinars: How to create interactive learning that is captivating, informative and fun
2010 -- Launched virtual (online) versions of NetSpeed Leadership and Blazing Service training programs
2011 -- Co-authored Peer Power: Transforming Workplace Relationships; Launched Peer Power workshop training program